Call center disaster recovery plans can be based either on geography or operations. Geographical plans are location based and can be at the site, state or country level. For example if a company has a 100 seats managed by a call center then it can have a variety of disaster recovery plans.

• Disaster Recovery at the Site level - Along with the existing 100 seats there can be 50 other seats in the same facility reserved for the company which cannot be used for any other purpose
• Disaster Recovery at the State Level - Additional reserved seats in the same city or state.
• Disaster Recovery at the National Level - Additional reserved seats in a different state or city.
• Call center disaster recovery can also be based on operations. This includes the maintenance of disaster recovery centers.

Cold DR - There can be two functioning centers, which have extra furniture and structured cabling. If a center in one of the cities closes down then operations can be shifted to the functioning call center in the other city. Computers cab be set up and the WAN link redirected. This could take a few days.

Warm DR - Along with furniture and cabling there are also computers setup. In case of any emergency the necessary applications can be installed on the computers and the WAN link redirected. This would take up to 24 hours.

Hot DR - The costliest option, but also the most prepared choice. Here the center is online and ready for agents to move in incase of an emergency. For example if there are two functioning centers in different cities with additional provisions to accommodate more if the need may arise. So if one of the call centers has to close for a while then the agents from here can be flown to the call center in the other city where the traffic has been redirected