In addition to these we also provide:
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Troubleshooting service where the user's technical service request, pertaining to usage of the application is analyzed.
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Training services where the user is instructed on how to use features of the application. (This is limited to usage and is not to be construed as training on a stand-alone basis).
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Advisory services where advice is given on what features of an application should be used to resolve a customer's service request.
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Customized reporting on usage patterns
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Value added services such as directing customers to escalation points.
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