Breakthrough TechnologiesBreakthrough TechnologiesBreakthrough Technologies
Call Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - BreakthroughtecCall Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - BreakthroughtecCall Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - Breakthroughtec
Call Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - BreakthroughtecCall Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - BreakthroughtecCall Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - Breakthroughtec
 

  • Complete Support (7x24x365)
  • After office hours / overflow support
  • Flexible support options (Incident based, 800 Toll free support).
  • Independent support infrastructure with dedicated servers and databases.
  • Seamless extension with existing support delivery mechanisms
  • SLA’s with clearly defined performance norms
  • Standard and customized reporting
  • Integration with existing processes for call management, incident management, reporting

How is this support delivered?

The following Channels are used to deliver technical support services:

  • Telephone
  • Remote Diagnostic and Collaborative browsing tools
  • Chat
  • Email

Self-help resources (which utilizes a Knowledge management framework using advanced technology)

Call Center Outsourcing, Inbound Call Center, Outbound Call Center, Telemarketing Call Center - Breakthroughtec
 

 
 
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Additional Features