There are five possibilities would result in insurance follow up. Insurance Have not received the claims

• Claim in process
• Claim pending
• Claim paid
• Claim denied.

Patient Follow-up

There are five possibilities would result in patient calling.

• For the insurance Information
• Policy termed prior to DOS – not required same point as above
• Insurance unable to identify the patient as recipient
• Need additional / correct information
• Co-ordination of benefits
• For pre-existing condition
• Confirmed patient balance