Break through Consulting offers nine key services:
- Business benefits management: we build the business case and supporting financial plan for a shared services centre and develop key performance indicators to track measurements and align with clients’ business objectives.
- Change programme management: we manage the overall programme including transition activities and the development of communication plans. A crucial part of this process is ensuring stakeholder commitment to programmes.
- Benchmarking: we help clients benchmark the performance of their businesses against industry standards.
- Processes and service levels: we redesign internal processes for a shared services environment. We design the service levels against which the shared services centre must deliver.
- Organisation and culture design: we assess existing organisational culture against the culture required and identify the necessary changes in skill sets and mindsets for customer facing service delivery.
- People development: we help in the transition to the new shared services model. This support comprises recruitment, training, HR policy, systems and remuneration schemes.
- Technology and data infrastructure: we use our systems integration expertise to assess, design and build effective and efficient shared services delivery platforms.
- Location: we find the right location for shared services centres to meet our clients’ cost reduction strategies. Our research takes account of local linguistic ability, cultural understanding, geographic proximity and local labour skills and costs.
- Tax and regulation: we work in 15 countries worldwide and has expertise in the tax and regulatory regimes of shared services centre locations. We design solutions to take advantage of these and keep customers informed of new tax and regulatory developments that may impact upon them.
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