No two businesses are alike. Each has different resources, issues and competencies. BreakThrough’s diverse solution set allows our clients to deploy the right combination of products and services to achieve their stated business goals.
Client-Specific Solutions
In order to meet the often complex set of needs for our clients, we have adopted a formalized and consultative account management model. All National and Regional-level BreakThrough clients have an assigned Account Manager, who is charged with the responsibility of adding value to their clients while helping them meet their stated business goals.
What this means to a BreakThrough Client
We believe that client satisfaction will only be achieved through regular communication and teamwork. Our four clearly identified stages of the account management and communication process include:
Needs Identification
Account Planning
Service Plan Development, and
Implementation and Fulfillment
Not surprisingly, these phases loop so that a client’s Account Manager is regularly determining whether client needs have changed over time or because of new requirements.
Needs Identification
For National and Regional clients, the BreakThrough Account Manager is responsible for drawing up a written Statement of Work that documents the scope of services desired, the required delivery timelines and milestones, as well as information system requirements. This Statement of Work will be appended to the contract for BreakThrough services. This document will create a baseline of understanding between the client organization and BeakThrough.
